Shipping policy

Every order is made to order. Production starts when we've gathered enough orders to place our blank and transfer orders, then each item is pressed by hand.

Delivery

Allow 3–4 weeks for your customized product to be delivered. We ship within the United States (including Alaska, Hawaii, U.S. territories and APO/FPO addresses) by USPS Ground Advantage or a similar carrier. You'll get a tracking email when your order ships.

Shipping cost is based on the total weight of your order and is shown at checkout before you pay.

Local pickup

Allow 2–3 weeks for your customized product to be completed. Pickup is free. We'll email you when your order is ready, with pickup details.

Customer stores

Orders from a group or business store may be delivered together to that business. The store page explains how orders from that store are delivered.

Addresses

Please double-check your shipping address at checkout. If a package comes back to us because of an incorrect or incomplete address, we'll reship it once you confirm the address and pay the new shipping cost.

Lost or damaged packages

If your package is damaged, or hasn't arrived within 7 days after its expected delivery date, email tim@pyrotecdesign.com with your order number. We'll work with the carrier and replace or refund damaged items. Once tracking shows a package was delivered, we can't replace it if it's lost or stolen after delivery, but we'll help you file a claim with the carrier.