Refund policy

Every PyroTec Design item is made to order for you, so we can't resell it. Please read this policy before you order.

All sales are final

Custom printed items and blank (no print) items are final sale. We can't accept returns or exchanges for size, color or style choices, or if you change your mind. Please check the size chart on each product page before ordering.

Your proof

Before you add an item to your cart, you approve a preview of your design, including spelling, colors, size and placement. We print what you approve. Images you upload print at the quality of the file you send; we don't accept files below 200 DPI, and files below 300 DPI may look softer than on screen.

If we made a mistake

If your order arrives misprinted, damaged or defective, or we sent the wrong item or size, we'll make it right with a free replacement or a refund. Email tim@pyrotecdesign.com within 14 days of delivery or pickup with your order number and photos of the problem. We may ask you to send the item back; if so, we'll cover the return shipping.

Not covered: small color differences between your screen and the printed shirt, placement differences within normal pressing tolerance (about ½ inch), and wear or damage from washing, drying or ironing against the care instructions.

Cancellations and changes

Contact us as soon as possible. If we haven't started producing your order, we can change it or cancel it for a full refund. Once production starts, the order can't be canceled.